Windward Insights

Windward Announces the Winning Trifecta with the Service-Centric IT Delivery Model

Published Jul. 11, 2014
Written by Michele Darwin

Windward wall sign

Windward, a niche consultancy focused on helping its customers design, deploy, and manage both traditional and next generation global networks and data-centers, announces the launch of its latest Service Centric IT Delivery Model. This Model has been expanded to support solution offerings in three core competencies: Service Management, Service Deployment, and Operations Management. In basic terms, this model aligns with the‘Plan, Build, Run’ aspects of lifecycle ITwith a central focus on IT service offerings. Solution offerings within this model are designed to help clients quickly transition from vision to tangible process and technology capability in order to deliver against key business requirements and to better function as a strategic Service Centric organization.

“Windward designed the Service Centric IT Delivery Model to act as a prescriptive guide for companies seeking to mature IT service management capabilities and to drive a customer friendly approach within IT”, said Windward Founder and CEO Sean McDermott.” To accomplish this, IT organizations must evolve beyond traditional paradigms, including technology centric focus, organizational silos, fragmented business objectives, and strained relationships with end-users. Innovative CIOs know they must manage across a global organization and provide higher quality services, while leveraging the assets they have invested in over the past decade. In addition to the three core areas of concentration, the Service Centric IT Delivery Modeloutlines nine primary solution areas that must to be addressed in order to deliver superior end-to-end services.Windward has developed repeatable intellectual property to help organization assess each of the solution areas, to understand strengths and weaknesses in each, and to quickly develop a prioritized road map that ensures tactical value realization with long term strategic outcomes. Windward has also mapped all the nine solution areas to leading industry technology vendors to understand how tools and technology can be leveraged to the maximum extent possible and to reduce complexity and expense of vendor sprawl.

“Our solutions are designed to be configured and adapted quickly based on our client’s overall business strategy,” said John Scott, VP of Strategic Development. “After delivering on hundreds of projects over the past 17 years, this Model benefits our clients by providing a holistic vision should one not already exists, and provides a jump-start to their programs through best practices, hardened methodology and true expertise to drive value rapidly, which is quite unique from many of our competitor’s “on the job” training approach. Most importantly, we want to save our clients time and money, both of which are precious commodities. To us, that is what being a trusted advisor means – going beyond scope and expectations.”

While the Service Centric IT Delivery Model was first published in 2011, the Model continues to evolve as CIO’s priorities change. Most notably, over the past 8 years Windward has pioneered the design and automation of Service Deployment functions for complex infrastructures ensuring reliable, scalable, and highly available services. Over the past two years, the value of Service Deployment has increased exponentially as organizations increasinglyunderstand the business benefits from a rock solid IT Infrastructure through governance and mobilization of IT assets. The Model saves time and money by establishing the foundation of assets, provisioning and configuring those assets then crossing the finish line with automation and orchestration.

The Service Centric IT Delivery Model is a winning Trifecta, saving customers time, money and resources through market leading expertise from Windward.