IT Service Strategy
Our IT Service Strategy Solution helps IT organizations understand, plan and implement the most cohesive IT initiatives that better align IT with the business or mission, promote faster adoption, and improve the IT organization's ability to support the business. This includes executing phased or combined plans to implement, improve, manage, or retire services, components, or processes.
IT Process Alignment
Windward empowers IT organizations to interpret and plan actions that support business objectives and requirements for IT-enabled services. This solution is built on services that focus on how IT operations environments have been performing historically and then adopts forward-thinking, innovative approaches to better blend IT capabilities with business needs.
Service Desk Optimization
Windward helps IT organizations streamline and automate client-facing support interface between IT and the Lines of Business. This solution is built for designing, implementing, and managing service desk capabilities including software, knowledge management functions, visualization and reporting, and the training required to ensure staff understand the correct way to work with the service desk.