Let’s face it – for decades, most IT operations have maintained a laser-like focus on building and running IT infrastructures to ensure peak availability and technology performance. But in the immortal words of Bob Dylan, “for the times they are a-changin’.” In order to reduce operational costs; improve the ability to meet the business mission; realign IT priorities with business objectives and repurpose IT resources, leaders are taking a deeper look at the business value of IT investments. Why is such a transformation necessary?
The IT industry is a moving target and constantly changing. Bob’s prolific lyric says, “As the present now, will later be past.” It’s more important than ever to have a strategy that clearly defines enterprise needs and aligns culture, organization and behaviors. IT services and processes that live in the Cloud have also become intertwined with business success and are another reason why moving the focus to managing services rather than technology is necessary to keep up with the trends we are seeing:
- Deliver the highest quality IT service that you can afford – spend your resources for the highest value.
- Move to the Cloud – get rid of those expensive servers, storage systems, and application developers, SaaS is where it’s at.
- IT Governance – ensure that IT investments stay aligned with your strategy and vision.
- Measure performance in business-relevant terms – make sure you understand what your success criteria are within your IT infrastructure.
The transformation to aService-Centric ITmodel allows for a greater focus on ROI, a necessary byproduct of targeting efficiency and development by optimizing costs for delivering and supporting all aspects of the business – from consolidating infrastructure to automating key functions and streamlining processes. Gone are the days of IT organizations in constant fire-fighting mode and in its place is an IT organization that encourages innovation.
Indeed, the times, they are a-changin’…