Windward is working with one of the largest full-service wireless carrier in the United States, providingnational network coverage and industry-leading innovations designed to elevate the customerexperience. The wireless carrier has a strong line-up of cutting-edge devices that are all backed by a high qualitynetwork in multiple metropolitan and rural areas. Ninety-Nine percent of its offerings are 4G LTE.
As a wireless carrier, they had been expanding rapidly while also maintaining legacy wireless servicesincluding CDMA. Increasing engineeringsupport is required to remain competitive providing cutting edgeservice while maintaining existing offerings. Daily operations are supported through 24×7 L1 and L2engineering staff. Failover of VLANs is normally managed through the L2 support team but requires L3engineering to manually reconfigure the network failover after mitigating any issues that arise. Thisessentially eliminates any benefits gained by segregating L2 and L3 support. Due to the complexity of thenetwork and types of issues encountered, L3 engineering is required to repair or mitigate the issuesencountered on a daily basis, minimizing engineering capability to adapt to new technologies.
Windward Consulting was brought in to meet this challenge based on our deep understanding of complexworkflow design and automation, experience with key software and hardware vendors, and criticalthinking on how to approach the solution in a truly innovative manner. Windward was able to provideautomations which enable the L2 engineering staff to reshape traffic through backup VLANs. Thisautomation provides both the ability of failover and failback without L3 engineering. This has allowed L3engineering to refocus on new technology without expanding engineering staff to do so.
• 96% Reduction in MTTR (50 Minutes to 2 Minutes)
• Manual Process Time Reduction: 7 minutes to zero
• 46% Decrease in Monthly Reset Volume
• 29% Reduction in at risk sectors