ServiceNow

Do more with ServiceNow.

Getting the most out of the NOW platform starts with your vision.

Maximize Your Value from ServiceNow

As a ServiceNow Elite consulting partner, we understand the promise of the NOW Platform: streamlined workflows and seamless end-to-end user experiences. 

We’ve also seen that promise fail to materialize when organizations focus more on the capabilities of individual modules than the potential of the entire platform.

The truth? Maximizing is prioritizing. 

Our expertise is guiding you towards what to prioritize when.

The fastest path to value is highly contextual, based on your specific business objectives, operational processes, and IT ecosystem. That’s why we start ServiceNow consulting projects with strategy. With more than 2,000 projects for 300+ clients (and a CSAT of 4.44), you can expect an exceptional ServiceNow solution.

ServiceNow consulting expertise paired with deep understanding of the IT ecosystem

We won’t just help you find quick wins and the fastest time to value. We don’t just help you adjust quickly to shifts in technology and business.

Our deep bench of subject matter experts offer real-world ITx experience. You’ll work with professionals who understand business needs and enterprise-level strategy, as well as the nuts and bolts challenges of ServiceNow integration.

Because everything operates in context. And nothing flows in a silo.

SERVICENOW USE CASES

We don't avoid complex ServiceNow implementations

We pursue them. It’s part of our culture. Here are a few of our ServiceNow consulting client stories.

700X Faster Availability

Our solution improved lag time between virtual server creation and availability in the CMDB from 36 hours to 3 minutes, a 700X improvement.

5X Faster Ticket Creation

Transition from Remedy to ServiceNow resulted in 5X faster ticket creation, reducing clicks by 66% and shrinking the process by 41 steps.

Single Pane of Glass

From disconnected systems, incomplete data, and manual processes to a single platform for managing IT and huge efficiency gains.

Our ServiceNow Practice

IT Service Strategy

IT Process Alignment

Service Desk Optimization

Asset & Discovery

Provisioning & Configuration

Automation & Orchestration

IT Service Management (ITSM)

IT Operations Management (ITOM)

Strategic Portfolio Management

IT Asset Management (SAM & HAM)

HR Service Delivery (HRSD)

Customer Service Management (CSM)

METHODOLOGY

How you win with Windward.

Enterprise IT Operations demand unparalleled performance and uptime standards. You depend on ServiceNow to drive compelling service experiences externally, and to support global cross-team collaboration internally.

Creating streamlined workflows boosts organizational agility and resilience, making ServiceNow simply do what it’s meant to do — accelerate your business success. Here’s how we help enterprise IT Ops teams get there:

Discover

  • We explore your environment to define use cases, understand gaps, and align with goals to achieve your end state.

Contextualize

  • We give the data relevant context inside of ServiceNow so it can be leveraged and used by the rest of the platform and the tools.

Build

  • We build a Success Map to desired outcomes and create the executive-ready business case for your solution.

Develop

  • We develop a detailed Road Map that outlines a clear strategy from deployment to adoption.