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2022 Leadership Trends from ServiceNow

The latest trends driving technology excellence
CIO challenges and opportunities

Technology leaders have adapted to evolving imperatives, such as cloud migrations and hybrid work support. But enterprises rely on technology like never before to drive the business forward with innovation for digital transformation. That’s possible only with a strong IT core that can balance enablement (access) with governance (process). This report examines the top technology trends, challenges and strategic priorities, such as automating IT services, transforming security operations, and reducing IT resource costs.

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