ServiceNow

Windward accelerates the time to value of your investment in ServiceNow

ServiceNow gives you the power to make work, work better, no matter the circumstances. So employees can be productive, wherever they are.
And customers can get what they need, when they need it.


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Windward partners with you to accelerate your time to value.


Scale your customer service and IT operations fast. ServiceNow enables digital workflows to drive business growth, increase resilience, and enhance employee productivity. As your business rapidly evolves and changes, so do the needs for support and service delivery provided by your IT organization. Windward Consulting helps your organization maximize the value of your ServiceNow investment from planning to deployment to adoption. As a ServiceNow Premier partner we have the chops you need to look at how ServiceNow can serve your needs across the Enterprise and how it can best integrate with other platforms.

Our team has extensive experience in creating the strategy and plan for deployment, providing full scale deployment expertise and includes Organizational Change Management strategies that increase adoption of ServiceNow’s ITOM, ITSM, ITBM, ITAM and HRSM modules.

Simplify how work gets done and deliver intuitive experiences using ServiceNow's powerful workflow engine with native artificial intelligence. Transform your enterprise with a single cloud platform.


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Why Windward?


Windward helps clients build and deploy a Service Centric IT vision and roadmap by leveraging three core competencies: Service Management, Service Deployment and Operations Management. We leverage these competencies to develop strategic plans and deploy solutions for our clients to achieve real-world results.


ServiceNow IT Operations Management (ITOM)

Windward brings over 20 years of experience in Operations Management - it’s in our DNA. The world’s leading Fortune 500 companies and Federal Agencies rely on us for expertise in discovery, event management, service mapping, orchestration, and operations Al.


ServiceNow IT Service Management (ITSM)

Successful deployments require more than just good engineers. As a leading partner for Service Management, Windward brings decades of experience with process design, benchmarking, service catalogs, and SLAs.


Windward delivers the following ServiceNow Workflows:


  • IT Service Management - ITSM

  • IT Operations Management – ITOM

  • IT Business Management – ITBM

  • IT Asset Management – ITAM

  • DevOps

  • Security Operations

  • Governance, Risk and Compliance

  • HR Service Delivery

  • Customer Service Management

  • Field Service Management

  • Build Your Own Workflow Apps

  • DevOps

  • Security Operations

  • Governance, Risk and Compliance

Get connected! ServiceNow allows you to take control of the communication and documentation across your entire enterprise with IT workflows built for every aspect of your organization. Powerful high-speed automation does the heavy lifting so your experts can concentrate on their core work and not spending time on getting it to the right place or right person.

IT leaders are looking for process optimization, acceleration of deployment and acceleration of user adoption. Let us configure ServiceNow to meet your unique needs. Move your organization into the future by migrating old, disjointed and outdated work mechanisms into seamless workflows.


Benefits of the Now Platform

  • Automate Work for Everyone
  • Deliver Seamless Experiences
  • Connect Your Enterprise
  • Work Intelligently

Managed Platform Services


Windward supports organizations through the full lifecycle of their ServiceNow deployment including offering Managed Platform Services post-deployment. This offering allows your IT team to focus on their core competencies and while Windward provides the ServiceNow expertise you need to accelerate time to value.
With our Managed Platform Services offering you get access to all of these resources without having to increase your team’s headcount:

  • ServiceNow Process Consultants
  • ServiceNow Business Analysts
  • ServiceNow Architects
  • ServiceNow CMDB, ITOM, ITSM, Automation
  • ServiceNow Developers
  • ServiceNow Admins

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Windward Consulting Group and the DARPA team worked together to formulate a solution. Windward suggested a ServiceNow© instance be installed from scratch on the classified side to facilitate the transfer of information and continuous workflow. Windward installed and configured ServiceNow© on the DARPA classified network.

Windward then readied the ServiceNow© implementation, launched it into production, and will provide early lifecycle support to ensure the success of the implementation. Windward successfully delivered knowledge transfer to the ServiceNow© technical support team to assist the DARPA team in the future and advised the classified support organization about their ServiceNow© roadmap planning.

 

DARPA now has a single platform for managing IT configurations, assets and business processes on the classified network. The ServiceNow© implementation will allow for Process Automation, saving time and effort across departments. The operation as a whole have seen dramatic improvements to efficiency and visibility. DARPA has self-sufficiency in owning the ServiceNow© platform and obtaining value from it now and far into the future.





Windward Consulting Group is a ServiceNow Premier Partner and have been partnering with ServiceNow for 8 years. Our expertise comes not only from understanding this platform but implementing it. We have consulted for numerous Fortune 500, Government and Large Telecommunications providers. And not only do we discover your best use case, we deliver. Windwards team of product experts will help you through every aspect of your platform implementation from discovery to delivery.


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Doug Reece



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Doug Reece | Client Executive
WINDWARD CONSULTING | Strategic thinking. Real-world results.™