Remote Administration

Accelerate time to value

Windward’s Remote Administration offering focuses on realization of the strategic value of your investment in ServiceNow©, Splunk© and Moogsoft©. Your systems are part of a larger ecosystem to assure your digital and IT services, and it is critical that they are aligned, effective and efficient in support of your IT Operations. Windward is the only company that is product-agnostic and has deep experience across the full lifecycle of IT Operation products from tools alignment and strategy to integration to organizational adoption. By managing not only your primary platforms but all the integrations to other software applications, our Remote Administration service will result in major improvements to your IT operations.

WHAT WINDWARD DOES FOR YOU

• 24x7 platform performance & availability monitoring
• Tier 1-3 support for all issues with 24-hour SLA
• Ongoing and preventative administration
• Create and enhance reports, dashboards, and workflows
• Support calls directly from end-users
• Proactively troubleshoot platform issues
• Upgrade planning and testing coordination
• Tuning of platform, applications, and integrations
• Continuous architecture & Advisory services
• Advocate you and your needs to the vendor

Our driving force is to enhance the capabilities of your in-house IT team so together, we can innovate and deliver more value to your customers and end-users. Our Remote Administration offering not only provides you access to a team of IT experts to help resolve any issues or concerns, but also affords you the benefit of having early access to information on product updates, new features and innovative business grade solutions that will assist in maximizing uptime and profitability.

We utilize integrated platforms to provide consistent communication with your team, manage work-orders and support tickets, and track Service Level Agreements. As a client, you will be assigned a dedicated Success Manager that is the focal point for all interaction with our team.

WINDWARD BRINGS UNIQUE EXPERIENCE TO YOUR ORGANIZATION

Since 1997, Windward has been the leader in deploying and managing complex, enterprise-grade Operations Management platforms - it’s in our DNA. We are product agnostic, because our clients operate a wide range of tools and platforms. The world’s leading Fortune 500 companies and Federal Agencies rely on us for expertise in IT service management, event management, data analytics, orchestration and automation, and operations Artificial Intelligence. If you’d like to learn how you can accelerate value realization from ServiceNow©, Splunk© and/or Moogsoft© Windward is here to help.

ServiceNow specific skillsets you’ll receive:

• ServiceNow Process Consultants
• ServiceNow Business Analysts
• ServiceNow Architects
• ServiceNow CMDB, ITOM, ITSM, Automation
• ServiceNow Developers
• ServiceNow Admins

Moogsoft specific skillsets you’ll receive:

• Moogsoft AIOps, Automation
• Moogsoft Data Analysts
• Moogsoft Process Consultants
• Moogsoft Engineers

Splunk specific skillsets you’ll receive:

• Splunk Engineers
• Splunk Developers
• Technical Architects
• Splunk Performance Management

Want to meet with Windward’s A-Team?

Please click here to set a call with Doug Reece

Doug Reece | Client Executive
WINDWARD CONSULTING | Strategic thinking. Real-world results.™