Founder of Windward Consulting Group. In addition to Windward, Sean was the Founder and CEO of RealOps, Inc., the pioneer in enterprise management Run Book Automation solutions which was acquired by BMC. Before starting Windward, Sean held senior positions with Predictive Systems and Booz Allen Hamilton.
Our Leadership
Meet our Calmbitious crew.
Leaders who balance an exceptional commitment to achieving success with a balanced state of tranquility and ease.
A get-it-done culture. We don’t speak it, we live it.
We look beyond mere certifications to simply focus on the right people for the job. Who are they? For starters, camaraderie is critical—because we understand that partnership without politics goes further. We hold ourselves to incredibly high standards—and prove our credibility time after time. We call this exacting, no-drama attitude “calmbitious.” Get to know the team that leads and embodies our culture.
Mafa Amr
President
Mafa is responsible for revenue generation and sales opportunities, as well as overall P&L for all business units. Prior to rejoining Windward, Mafa held a Management position at Nexius Solutions, Booz Allen Hamilton and Predictive Systems and previously spent a decade with Windward where he led the Commercial Sales Team.
Charles Semones
VP of Solutions
Charles is responsible for managing all staff and resources within the Enterprise Services vertical, as well as program and project delivery, and business development. Prior to joining Windward, Charles spent 26 years at Xerox, responsible for the development of network and monitoring technologies and product development.
Bill Driscoll
VP of Customer Success
Bill is responsible for business development, project delivery, partner management and team leadership for his clients in Windward’s Commercial Services business unit. Bill rejoined the Windward team with 20-years’ experience leading professional services teams, notably with SevOne, Capgemini, US Air Force and Windward, focused on intelligent and automated IT service and operations management.
Cody Jelinek
Managing Director - Operations
Cody is responsible for all talent acquisition and resource management. Prior to joining Windward, Cody held various senior positions in executive search firms where he oversaw and led successful recruiting departments. Cody brings extensive experience and expertise in Technical Recruiting, Customer Relationship Management, and IT Service Management.
Pete Tony
Chief Financial Officer
Pete is responsible for maximizing the return on financial assets by establishing financial controls, policies, procedures, and reporting systems. In addition, Pete monitors and confirms financial condition through both internal and external audits and achieves budget objectives by scheduling expenditures, analyzing variances, and initiating corrective actions. Prior to moving to the role as controller, Pete spent 15 years as the general accounting supervisor at Windward.
Validated by ServiceNow
Validated by ServiceNow
Windward earns four “Validated by ServiceNow” badges—what they mean, why they’re rare, and how this benefits you.
At Windward, our mission is simple: deliver outcomes you can trust—every time. That’s why we’re proud to share that Windward has achieved four “Validated by ServiceNow” practice badges:
- ITSM Standard
- ITSM Pro
- App Engine
- ITOM Health
These validations are independently reviewed and approved by ServiceNow, confirming that Windward has the proven expertise, governance, and customer outcomes needed to deliver Service Reliability at scale. As one of only six partners globally to hold all four validations—ITSM Standard, ITSM Pro, ITOM Health, and App Engine—Windward stands alone in demonstrating how Service Reliability Powered by ServiceNow™ transforms operations end to end. Backed by our Elite partner status, this recognition underscores our commitment to helping organizations reduce risk, improve resilience, and maximize the value of their ServiceNow investment.
What is a ServiceNow Validated Practice?
A ServiceNow Validated Practice is one of the highest recognitions a partner can achieve. It is proof that a partner has consistently delivered measurable outcomes at scale—not just implemented technology. At Windward, these validations go hand-in-hand with our commitment to Service Reliability Powered by ServiceNow™, which brings together ITSM, ITOM, SecOps, and App Engine to help organizations achieve resilience, performance, and innovation across their digital ecosystem.
What Windward’s four validations are (and why they matter).
ITSM Standard: Core service management done right.
The ITSM Standard Validated Practice is proof that Windward delivers IT Service Management the right way—built on industry best practices and verified by ServiceNow itself. This validation confirms our expertise in the essential foundations of ITSM: incident, request, change, knowledge, and CMDB management.
Out of thousands of ServiceNow partners worldwide, only 34 hold the ITSM Standard Validation. Windward is one of them. That places us in an elite class of fewer than 2% of partners globally who have demonstrated the expertise, customer outcomes, and governance necessary to earn this recognition.
ITSM Pro: Advanced, AI-ready service management.
The ITSM Pro Validated Practice represents the next level of service management maturity. It builds on the firm foundation of ITSM Standards, while extending into advanced analytics, process optimization, and AI-driven experiences that transform how IT works.
Only 10 hold the ITSM Pro Validation. Windward is one of them. That places us in the top fraction of 1% of all partners who have proven, through rigorous review by ServiceNow, that we consistently deliver advanced, AI-enabled service management at scale.
App Engine: Building on the Now Platform, the right way.
The App Engine Validated Practice recognizes Windward’s proven expertise in designing, developing, and governing custom applications and workflows on the Now Platform. This validation encompasses everything from App Engine Studio to governance guardrails and enterprise readiness—ensuring that every app we build isn’t only functional but also scalable and secure.
Only nine ServiceNow partners worldwide hold the App Engine Validation. Windward is one of them. That puts us in an elite group who have demonstrated the expertise, governance, and delivery excellence required to earn this recognition.
ITOM Health: Powering proactive operations for always-on reliability.
One of the rarest badges in the market, the ITOM Health Validated Practice is one of the most exclusive designations in the entire ServiceNow ecosystem. It confirms Windward’s deep expertise in proactive operations management, leveraging Event Management and Metric Intelligence to maintain healthy services, prevent outages, and ensure systems operate at peak performance.
And the rarity cannot be overstated: of the thousands of ServiceNow partners worldwide, only six hold the ITOM Health Validation. Windward is proud to be one of them. Our ITOM Health Validation positions us as a trusted partner with ServiceNow, enabling us to deliver proven excellence in operations management at scale.
Why customers pick Windward.
Windward’s four ServiceNow Validations—ITSM Standard, ITOM Health, App Engine, and ITSM Pro—are proof of our unmatched ability to deliver Service Reliability Powered by ServiceNow™. As one of only six partners globally to hold all four validations, Windward stands as the global leader for companies looking to invest in and enhance service reliability through the ServiceNow platform.
This recognition reinforces our commitment to customer success: with a 4.8/5 CSAT rating across thousands of projects. 95% of our customers give us a perfect score. With our Windward Guarantee—we don’t just promise outcomes, we deliver them. Choosing Windward means choosing a ServiceNow ELITE partner whose results, methods, and customer impact are validated at the highest level.
Validated by ServiceNow
Windward Consulting Achieves Elite ServiceNow Partner Status
Windward Consulting Achieves Elite ServiceNow Partner Status
At Windward Consulting, Service Reliability has always been at the heart of everything we do.
Today, we’re proud to share a major milestone in our journey: Windward has officially advanced from a Premier ServiceNow Partner to an Elite ServiceNow Partner.
What Does Elite Partner Status Mean?
The ServiceNow Partner Program recognizes only a select group of partners as Elite. This distinction requires meeting stringent criteria around customer success, certifications, and solution expertise. Elite status signifies that a partner has:
- A proven record of successful large-scale implementations.
- Advanced certifications and accreditations across ServiceNow products.
- Demonstrated ability to deliver measurable business outcomes.
- Consistently high customer satisfaction ratings.
For Windward, this recognition validates years of dedication to ensuring that organizations achieve operational resilience and reliability through ServiceNow.
The Metrics Behind Our Success
Achieving Elite Partner status isn’t easy—it’s earned through results. Windward is proud to deliver metrics that matter:
- Top 1% CSAT Score: Windward consistently ranks among the very best globally for customer satisfaction in the ServiceNow ecosystem.
- Guaranteed Results: We are one of the only firms in the industry that stands behind our work with a reliability guarantee.
- Validated Expertise: Our consultants hold advanced certifications across Service Management, Operations Management, and Security Operations, enabling us to deploy solutions that drive measurable impact.
Why Service Reliability Matters
In today’s digital landscape, reliability is everything. Downtime costs more than dollars—it impacts customer trust, employee productivity, and long-term growth. Windward’s approach, powered by ServiceNow, ensures that organizations not only maintain uptime but also gain visibility, control, and agility across their operations.
By combining deep ServiceNow expertise with our Service Reliability methodology, we help enterprises transform complexity into resilience.
Why Customers Choose Windward
Organizations partner with Windward because we provide more than technology—we deliver confidence. With a track record of guaranteed results, a top-tier CSAT score, and now Elite recognition from ServiceNow, Windward is a trusted guide for enterprises looking to achieve lasting success with ServiceNow.
Looking Ahead
Becoming an Elite Partner is not the finish line—it’s a launchpad. We’re committed to continuing our investment in ServiceNow expertise, expanding our Service Reliability capabilities, and helping organizations build resilient operations that can withstand whatever challenges lie ahead. At Windward, our mission is clear: to help our clients achieve Service Reliability, powered by ServiceNow.
Windward Consulting Achieves Elite ServiceNow Partner Status
Windward Consulting Group Appoints Dylan Levy as Vice President of Sales
Windward Consulting Group Appoints Dylan Levy as Vice President of Sales
FOR IMMEDIATE RELEASE
Windward Consulting Group Appoints Dylan Levy as Vice President of Sales
ServiceNow Elite Partner Strengthens Sales Leadership to Drive Next Phase of Growth
NEW YORK, NY — Windward Consulting Group, a leading U.S.-based ServiceNow Elite Partner specializing in IT Service Management (ITSM), IT Operations Management (ITOM), and Security Operations (SecOps), today announced the appointment of Dylan Levy as Vice President of Sales.
Levy brings more than seven years of deep experience in the ServiceNow ecosystem to Windward, with a strong track record as a sales leader and proven success building and scaling ServiceNow managed services practices. His background positions him to lead Windward’s go-to-market efforts at a critical moment of expansion for the firm.
In this role, Levy will be responsible for leading Windward’s sales organization, driving new client acquisition, and deepening the firm’s presence across its core ServiceNow practice areas.
“Dylan is one of the few people in this industry who truly understands both the sales motion and the managed services business at the same time,” said Sean McDermott, CEO & Founder of Windward Consulting Group. “We’ve spent years building a reputation for excellence in the ServiceNow ecosystem, and Dylan has the credibility, the relationships, and the drive to bring that story to a much larger audience. This is exactly the leadership addition we’ve been building toward.”
“Windward has earned its reputation the right way—through deep expertise, integrity, and a genuine commitment to client outcomes,” said Dylan Levy, Vice President of Sales. “Having spent years in delivery, I know that elite execution is everything. Windward is uniquely positioned to deliver on that standard, as proven by our exceptional CSAT scores. Our focus goes far beyond implementing software; we leverage AI and automation to solve complex business challenges and drive measurable financial outcomes. I couldn’t be more excited to join this team and help write the next chapter.”
To view Windward Consulting Group’s verified customer satisfaction scores and product expertise, visit their ServiceNow Partner Finder profile.
Windward’s work is centered on a core mission: delivering service reliability at enterprise scale. The firm works closely with Fortune 500 companies and Public Sector organizations to help them build resilient, high-performing enterprise workflows and IT operations on the ServiceNow platform. From ITSM transformations to ITOM automation, AI-driven workflows, and Security Operations, Windward’s consultants bring both the technical depth and the strategic perspective that complex organizations require. As demand for ServiceNow expertise continues to grow across enterprise and government markets, Levy’s appointment strengthens Windward’s ability to serve clients at the highest level.
About Windward Consulting Group
Windward Consulting Group is a U.S.-based ServiceNow Elite Partner delivering enterprise IT consulting services across ITSM, ITOM, and Security Operations. With a focus on service reliability for Fortune 500 companies and Public Sector organizations, Windward partners with clients to design, implement, and optimize ServiceNow platforms that drive measurable business outcomes.
Learn more at windward.com.
Media Contact:
Sean McDermott
CEO & Founder, Windward Consulting Group
sean.mcdermott@windward.com
212.314.3900
