Founder of Windward Consulting Group. In addition to Windward, Sean was the Founder and CEO of RealOps, Inc., the pioneer in enterprise management Run Book Automation solutions which was acquired by BMC. Before starting Windward, Sean held senior positions with Predictive Systems and Booz Allen Hamilton.
Our Leadership
Meet our Calmbitious crew.
Leaders who balance an exceptional commitment to achieving success with a balanced state of tranquility and ease.
A get-it-done culture. We don’t speak it, we live it.
We look beyond mere certifications to simply focus on the right people for the job. Who are they? For starters, camaraderie is critical—because we understand that partnership without politics goes further. We hold ourselves to incredibly high standards—and prove our credibility time after time. We call this exacting, no-drama attitude “calmbitious.” Get to know the team that leads and embodies our culture.
Mafa Amr
President
Mafa is responsible for revenue generation and sales opportunities, as well as overall P&L for all business units. Prior to rejoining Windward, Mafa held a Management position at Nexius Solutions, Booz Allen Hamilton and Predictive Systems and previously spent a decade with Windward where he led the Commercial Sales Team.
Charles Semones
VP of Solutions
Charles is responsible for managing all staff and resources within the Enterprise Services vertical, as well as program and project delivery, and business development. Prior to joining Windward, Charles spent 26 years at Xerox, responsible for the development of network and monitoring technologies and product development.
Bill Driscoll
VP of Customer Success
Bill is responsible for business development, project delivery, partner management and team leadership for his clients in Windward’s Commercial Services business unit. Bill rejoined the Windward team with 20-years’ experience leading professional services teams, notably with SevOne, Capgemini, US Air Force and Windward, focused on intelligent and automated IT service and operations management.
Cody Jelinek
Managing Director - Operations
Cody is responsible for all talent acquisition and resource management. Prior to joining Windward, Cody held various senior positions in executive search firms where he oversaw and led successful recruiting departments. Cody brings extensive experience and expertise in Technical Recruiting, Customer Relationship Management, and IT Service Management.
Pete Tony
Chief Financial Officer
Pete is responsible for maximizing the return on financial assets by establishing financial controls, policies, procedures, and reporting systems. In addition, Pete monitors and confirms financial condition through both internal and external audits and achieves budget objectives by scheduling expenditures, analyzing variances, and initiating corrective actions. Prior to moving to the role as controller, Pete spent 15 years as the general accounting supervisor at Windward.
Dylan Levy
VP of Sales
Dylan Levy
VP of Sales
Dylan leads Windward’s enterprise sales strategy, working directly with organizations to align their ServiceNow investments with the business outcomes that matter most — operational resilience, smarter automation, and service delivery that scales. He partners with clients to identify where existing implementations have fallen short or where capabilities are being underused and builds the roadmap to close that gap. With a decade of experience in the ServiceNow ecosystem, Dylan has built a career around a simple idea: the platform investments that pay off are the ones grounded in a clear strategy and a partner who stays accountable long after go-live. Before joining Windward, he led ServiceNow sales and go-to-market strategy at Genpact, driving multi-million-dollar enterprise deals, and spent over five years at Infocenter (an Insight company), where he helped scale the business to 650+ employees ahead of its acquisition by Insight Partners.
Windward Consulting Achieves Elite ServiceNow Partner Status
Windward Consulting Achieves Elite ServiceNow Partner Status
At Windward Consulting, Service Reliability has always been at the heart of everything we do.
Today, we’re proud to share a major milestone in our journey: Windward has officially advanced from a Premier ServiceNow Partner to an Elite ServiceNow Partner.
What Does Elite Partner Status Mean?
The ServiceNow Partner Program recognizes only a select group of partners as Elite. This distinction requires meeting stringent criteria around customer success, certifications, and solution expertise. Elite status signifies that a partner has:
- A proven record of successful large-scale implementations.
- Advanced certifications and accreditations across ServiceNow products.
- Demonstrated ability to deliver measurable business outcomes.
- Consistently high customer satisfaction ratings.
For Windward, this recognition validates years of dedication to ensuring that organizations achieve operational resilience and reliability through ServiceNow.
The Metrics Behind Our Success
Achieving Elite Partner status isn’t easy—it’s earned through results. Windward is proud to deliver metrics that matter:
- Top 1% CSAT Score: Windward consistently ranks among the very best globally for customer satisfaction in the ServiceNow ecosystem.
- Guaranteed Results: We are one of the only firms in the industry that stands behind our work with a reliability guarantee.
- Validated Expertise: Our consultants hold advanced certifications across Service Management, Operations Management, and Security Operations, enabling us to deploy solutions that drive measurable impact.
Why Service Reliability Matters
In today’s digital landscape, reliability is everything. Downtime costs more than dollars—it impacts customer trust, employee productivity, and long-term growth. Windward’s approach, powered by ServiceNow, ensures that organizations not only maintain uptime but also gain visibility, control, and agility across their operations.
By combining deep ServiceNow expertise with our Service Reliability methodology, we help enterprises transform complexity into resilience.
Why Customers Choose Windward
Organizations partner with Windward because we provide more than technology—we deliver confidence. With a track record of guaranteed results, a top-tier CSAT score, and now Elite recognition from ServiceNow, Windward is a trusted guide for enterprises looking to achieve lasting success with ServiceNow.
Looking Ahead
Becoming an Elite Partner is not the finish line—it’s a launchpad. We’re committed to continuing our investment in ServiceNow expertise, expanding our Service Reliability capabilities, and helping organizations build resilient operations that can withstand whatever challenges lie ahead. At Windward, our mission is clear: to help our clients achieve Service Reliability, powered by ServiceNow.
Windward Consulting Achieves Elite ServiceNow Partner Status
Windward Consulting Group Appoints Dylan Levy as Vice President of Sales
Windward Consulting Group Appoints Dylan Levy as Vice President of Sales
FOR IMMEDIATE RELEASE
Windward Consulting Group Appoints Dylan Levy as Vice President of Sales
ServiceNow Elite Partner Strengthens Sales Leadership to Drive Next Phase of Growth
NEW YORK, NY — Windward Consulting Group, a leading U.S.-based ServiceNow Elite Partner specializing in IT Service Management (ITSM), IT Operations Management (ITOM), and Security Operations (SecOps), today announced the appointment of Dylan Levy as Vice President of Sales.
Levy brings more than seven years of deep experience in the ServiceNow ecosystem to Windward, with a strong track record as a sales leader and proven success building and scaling ServiceNow managed services practices. His background positions him to lead Windward’s go-to-market efforts at a critical moment of expansion for the firm.
In this role, Levy will be responsible for leading Windward’s sales organization, driving new client acquisition, and deepening the firm’s presence across its core ServiceNow practice areas.
“Dylan is one of the few people in this industry who truly understands both the sales motion and the managed services business at the same time,” said Sean McDermott, CEO & Founder of Windward Consulting Group. “We’ve spent years building a reputation for excellence in the ServiceNow ecosystem, and Dylan has the credibility, the relationships, and the drive to bring that story to a much larger audience. This is exactly the leadership addition we’ve been building toward.”
“Windward has earned its reputation the right way—through deep expertise, integrity, and a genuine commitment to client outcomes,” said Dylan Levy, Vice President of Sales. “Having spent years in delivery, I know that elite execution is everything. Windward is uniquely positioned to deliver on that standard, as proven by our exceptional CSAT scores. Our focus goes far beyond implementing software; we leverage AI and automation to solve complex business challenges and drive measurable financial outcomes. I couldn’t be more excited to join this team and help write the next chapter.”
To view Windward Consulting Group’s verified customer satisfaction scores and product expertise, visit their ServiceNow Partner Finder profile.
Windward’s work is centered on a core mission: delivering service reliability at enterprise scale. The firm works closely with Fortune 500 companies and Public Sector organizations to help them build resilient, high-performing enterprise workflows and IT operations on the ServiceNow platform. From ITSM transformations to ITOM automation, AI-driven workflows, and Security Operations, Windward’s consultants bring both the technical depth and the strategic perspective that complex organizations require. As demand for ServiceNow expertise continues to grow across enterprise and government markets, Levy’s appointment strengthens Windward’s ability to serve clients at the highest level.
About Windward Consulting Group
Windward Consulting Group is a U.S.-based ServiceNow Elite Partner delivering enterprise IT consulting services across ITSM, ITOM, and Security Operations. With a focus on service reliability for Fortune 500 companies and Public Sector organizations, Windward partners with clients to design, implement, and optimize ServiceNow platforms that drive measurable business outcomes.
Learn more at windward.com.
Media Contact:
Sean McDermott
CEO & Founder, Windward Consulting Group
sean.mcdermott@windward.com
212.314.3900
