Archive for:

Category: ITSM

June 18, 2019 by Sean McDermott

AIOps: An Evolution is Upon Us

IT Operations has been evolving for over three decades, albeit slowly. Sure, there have been times when evolution has accelerated, […]

itSMF logo
October 25, 2016 by windward

The Ever-changing World of ITSM Practices

Colin Monaghan, Managing Director of Government Solutions at Windward, recently had this article published in The Source, an e-magazine for […]

Why is ITIL a four letter word
January 7, 2014 by Michele Darwin

Why is ITIL© a Four Letter Word?

By definition on the officialITIL website, ITIL is the most widely accepted approach to IT service management in the world […]