June 18, 2019 by Sean McDermott
AIOps: An Evolution is Upon Us
IT Operations has been evolving for over three decades, albeit slowly. Sure, there have been times when evolution has accelerated, […]
October 25, 2016 by Colin Monaghan
The Ever-changing World of ITSM Practices
Colin Monaghan, Managing Director of Government Solutions at Windward, recently had this article published in The Source, an e-magazine for […]
January 7, 2014 by Michele Darwin
Why is ITIL© a Four Letter Word?
By definition on the officialITIL website, ITIL is the most widely accepted approach to IT service management in the world […]
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