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Category: ITSM

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October 25, 2016 by Colin Monaghan

The Ever-changing World of ITSM Practices

Colin Monaghan, Managing Director of Government Solutions at Windward, recently had this article published in The Source, an e-magazine for […]

Why is ITIL a four letter word
January 7, 2014 by Michele Darwin

Why is ITILĀ© a Four Letter Word?

By definition on the officialITIL website, ITIL is the most widely accepted approach to IT service management in the world […]