Is duplication the sincerest form of flattery? Perhaps it is, but not when discussing tools to manage Enterprise Mobility. Yet, time and time again we see IT organizations standing up duplicative sets of capabilities as a means to adapt to the growing number of mobile devices. Why is this?
I think it’s safe to say that the typical approach to Enterprise Mobility has been focused on exploring things like MDM and securing container solutions, but what they haven’t looked at is mobility as an extension of the full corporate Life-cycle Management platform that already exists. How do you deliver support services and not just provisioning or compliance? What about problem and incident management and inventory license tracking? How do you extend to mobile devices what you are already doing with your desktops and laptops?
We can’t deny that mobility is huge. IT organizations all have some kind of mobility strategy and in some cases have even created a new organizational structure to accommodate. But before these organizations get completely overwhelmed by the sheer volume of mobile devices in their enterprise, IT organizations need to step back and begin to look at Enterprise Mobility for what it really is – an full fledged extension of IT Service Delivery, not a duplication of tools that are already in place. We’ve already talked about the downside on theIsland of Mobility.
As we talk with our customers about mobility we help them realize that it should be a natural extension of their existing IT Service Management (ITSM) platform, but also introduces variables that break a lot of rules that IT organizations traditionally operate under. How do they do that without compromising the security of the enterprise environment and without creating an unsatisfactory user experiences that forces users to start circumventing IT all together?
There are definitely unique variables, but when mobile assets are managed just as any other complex technologies and have taken into consideration people and processes, success will come.