It's a new world for Communication Service Providers. The convergence of wireless networks, telephone, computer networks, television and radio, combined with deregulations, means major consolidations are likely here to stay. Our clients come to us because they are looking to reduce customer churn and need to deliver services faster, and maintain satisfactory customer relationships by assuring that services are always available.
We understand that to remain competitive in the current landscape, Service Providers must realign their business priorities and IT initiatives. They must adapt their businesses quickly to offer lucrative enterprise level solutions that provide relevant user applications from which consumers can easily pick and choose products and services that best suit their needs.
Windward has successfully carried out hundreds of IT operations engagements for Service Providers globally with our best practices, proven methodologies, and results-driven solutions. We understand that Service Providers have complex environments and rely on hundreds of vendors and technology partners to deliver various services. To that end, Windward maintains a vendor agnostic approach, while cultivating industry leading relationships to implement best-in-class solutions for our clients.