Windward helps clients build and deploy a Service Centric IT vision and roadmap by leveraging three core competencies: AIOps, Service Deployment, and Service Management. We leverage these competencies to develop strategic plans and deploy solutions for our clients to achieve real-world results.
Enabling Your Deployment
IT Operations Management (ITOM)
Windward brings over 20 years of experience in Operations Management
- it’s in our DNA. The world’s leading Fortune 500 companies and Federal
Agencies rely on us for expertise in discovery, event management, service
mapping, orchestration, and AI operations.
IT Service Management (ITSM)
Successful deployments require more than just good engineers. As a
leading partner for Service Management, Windward brings decades of
experience with process design, benchmarking, service catalogs, and SLAs.
Governance, Risk and Compliance (GRC)
Custom Application Development
Net Promoter Score (NPS)
Ranked in the top 5% of all companies in Customer Satisfaction
Customer Satisfaction score out of 10
The Windward Client Impact
A major insurance provider struggled with NOC response times leveraging under-utilized tools. Windward’s solution reduced MTTR by 20% while lowering annual licenses costs by 25%.
A global bank struggled with a hard-to-use service request tool. Windward implemented a platform that improved visibility into service issues achieving an 80% reduction in service outages.
A US-based wireless provider struggled for years with building new data centers. Windward’s solution reduced service provisioning time from 72 days to 2 days, saving more than $4.2M/year.